For families

Arranging care for someone you love

This is usually unfamiliar ground, and often it arrives at a difficult moment. Here's exactly what happens, step by step.

How it works

From first call to care starting

01
You get in touch
A phone call or a form — whichever is easier. You don't need to know what you're asking for yet. Most families ring at the point where something has changed and they're not sure what the options are.
02
We visit for a free assessment
We come out, meet the person who'd be receiving care, and talk through the day: what's hard, what's still fine, what would make the biggest difference. There's no cost and no obligation.
03
We agree a care plan together
We write up what support looks like, when calls happen and who provides them. The person receiving care leads that conversation wherever they can.
04
Care starts — and gets reviewed
Needs change. The plan is reviewed so the package still fits, rather than drifting out of date.

Common questions

How do we pay for care at home?: Some families fund care privately; others are eligible for support through Devon County Council following a needs assessment, or for NHS Continuing Healthcare where needs are primarily health-related. We can talk you through which route is worth exploring.
Can Mum stay at home if she has dementia?: Often, yes — and familiarity usually helps. We provide dementia packages of care at home, built around consistent carers and a steady routine.
What if we only need a little help?: That's fine, and it's common. A package can be a single weekly visit for shopping or light domestic help, and grow only if and when it needs to.
Can you give us a break?: Yes. Respite support is one of the things we provide, whether that's regular hours each week or cover while a family carer is away.

Funding routes are general guidance, not a formal assessment of eligibility — Devon County Council and the NHS make those decisions.

If you're weighing up options for a parent or partner, tell us where things stand and we'll be straight with you about whether we can help.

An assessment costs nothing and commits you to nothing. It's often the fastest way to find out what's actually needed.